Privacy Policy

• Account information: name, email address, phone number, and age confirmation you provide at registration.
• Booking information: session details, timestamps, and smart-lock access events for your visits.
• Waitlist information: name, email, phone number, and — for businesses — your business name.
• Payment information is processed by Stripe. We do not store your card number.
• Consent records: when you accept a legal document, we record a document hash, timestamp, and IP address as proof of acceptance.

• To process bookings and send confirmations, reminders, and access codes.
• To issue smart-lock PINs for your booked sessions.
• To notify early-bird subscribers when the studio opens.
• To operate, secure, and improve the Services.

We share your information only with the service providers needed to operate the Services — payment processing (Stripe), email and SMS delivery, and smart-lock access (igloohome). We do not sell your personal information.

Some of the service providers we use to operate Message Studio — including payment processing, email delivery, and hosting — may store or process your personal information outside of Canada, including in the United States. By using the Services, you acknowledge that your information may be transferred to, stored in, or processed in those jurisdictions and may be subject to their laws, including lawful access by courts, law enforcement, and government authorities there.

We retain your information for as long as your account is active or as needed to operate the Services and comply with our legal obligations. You may request access to, correction of, or deletion of your personal information by contacting us at Office@mediumshub.ca.

When you request deletion, we anonymize your name, email, and phone number in our consent log but retain the document hash, IP address, and timestamp of acceptance for our legal records. We may need to retain certain information to meet the legal obligations described above.

In the event of a breach of security safeguards involving your personal information that creates a real risk of significant harm, we will notify affected individuals and report to the Office of the Privacy Commissioner of Canada as required under the Personal Information Protection and Electronic Documents Act (PIPEDA), and we will keep records of such breaches as required by law.

Emails we send today are primarily transactional — booking confirmations, reminders, receipts, and access codes — or messages you explicitly requested, such as early-bird launch notifications.

We may send marketing or promotional communications in the future — for example, about new services, offers, or studio updates — on the basis of the existing relationship created when you join the waitlist or make a booking, in accordance with Canada's Anti-Spam Legislation (CASL). If we do, each message will clearly identify Mediums Hub Inc. as the sender and include a working unsubscribe mechanism, and we will honour opt-out requests within 10 business days.

Transactional emails — confirmations, receipts, access codes, and password resets — are never considered marketing and will continue regardless of any marketing opt-out, because they are necessary to provide the Services.

Questions about your data? Email Office@mediumshub.ca or reach us via mediumshub.ca. Mediums Hub Inc. · Ontario, Canada.